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How to Satisfy the Top Headcount Planning Priorities for CFOs

Dec 9, 2021| Reading time: 10min

BY Sharon Rusinowitz

Director of Content Marketing

Finance is one of the most critical inputs that goes into headcount planning. And yet far too often CFOs get brought into the process too late or have only a limited view of ever-changing plans.

If you’re a CFO, you know all too well it’s time to find a better way. Fortunately, that solution is well within reach. Here’s how introducing the right solution for your organization can finally make it possible to satisfy the top headcount planning priorities for CFOs.

Confidently Approach Your 2022 Headcount Planning: CFO Edition

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Priority #1: Scenario Planning

The ideal: In an ideal world, you and the entire finance team would have scenario models at your fingertips. You could easily switch between any number of plans to understand the impact of each one on budget, real estate costs, ability to meet growth goals, and more. You could visualize what the organization would look like, see a top-line report of those key metrics for each scenario, and then easily approve or reject each plan.

The status quo: In reality, getting your hands on all the potential scenarios — let alone understanding the financial and growth impact of each one — is nearly impossible. The plans you can access are scattered and often missing key information you need in order to understand the complete picture of what org growth will mean for costs, company footprint, and revenue in the coming year.

How to bridge the gap: Introducing a solution that offers scenario planning functionality can shift this process from a time-consuming headache into a value-add for your team (which is especially important given that 66% of FP&A leaders spent more time on scenario planning in 2021). The right solution should allow you to view each scenario on an org chart to understand team structure and then easily toggle over to see graphical and numerical views of the impact on any number of KPIs. Importantly, the solution should capture changes in real-time so that your team always has the most up to date information. Perhaps best of all, you should be able to easily merge any scenario into the master plan once it has final approval.

Scenario planning for headcount planning in ChartHop

Priority #2: Improving Forecasting for FP&A

The ideal: If everything went right, your team would be able to set budget parameters for different roles and locations and everyone involved in headcount planning would adhere to those guidelines, that way you can accurately forecast how people-related operating expenses will contribute to the bigger picture for the coming year. This would include everything from base salary, variable compensation, and equity compensation to hiring timelines for how that will play out during the year. Understanding this balance also requires looking at more than just salary costs: You need to consider any software licenses, office space needs, and stipends such as those for a home office setup or professional development — among many other areas.

The status quo: No matter how much your team communicates budget parameters to managers involved in the headcount planning process, there’s always someone who goes rogue. And because plans are so scattered, it’s difficult to catch these errors before it’s too late. Additionally, changing timelines and locations for new hires can have a significant impact on monthly expenses and real estate needs that are hard to capture in advance.

How to bridge the gap: Bringing on a solution that can automate and centralize the headcount planning process goes a long way toward bridging this gap. For example, the right solution can keep track of changes across the organization in real-time (including changes in role level for open headcount and hiring timeline) and tie those changes back to costs to give your team the most accurate data on which to model financial forecasts. Additionally, having access to data like the ability to view employee locations on a map based on existing headcount and open roles can also make a big difference when it comes to FP&A efforts like identifying the need for office space in various locations.

Visualize headcount planning on a map with ChartHop

Priority #3: Succession Planning

The ideal: Succession planning demonstrates preparedness and agility, and in an ideal world your organization would have clear plans for turnover in critical leadership roles throughout the business. As part of this effort, your team needs to know whether or not there’s anyone internally who could take on those roles based on the required skills and the impact of not filling those roles immediately.

The status quo: Nearly half of companies don’t have any kind of clear succession plans in place, and this can lead to serious disruptions for the business both internally and externally. This is particularly alarming in light of the Great Resignation, making it no surprise that 81% of CFOs are concerned about high turnover and labor shortages.

How to bridge the gap: Effective succession planning requires understanding your people data, including employee engagement and performance. The ability to easily access this data and analyze trends in these areas, for example by looking at eNPS scores, promotion rates, and KPI and goal attainment, can help identify both flight risks and opportunities to promote existing team members. Overall, having a strong pulse on this data can help define succession planning and give your team a clear understanding of potential turnover risks, how you would fill those roles, the time it would take to do so, and the likely impact of that situation on the business.

Evaluating eNPS scores and performance reviews for succession planning in ChartHop

Priority #4: Delivering on DEI Commitments

The ideal: Finance teams need to consider how hiring plans will affect the diversity of the organization to ensure that as the company grows, the demographics reflect any commitments you’ve made to improving diversity and inclusion. Ideally, your team would have easy access to understand the current makeup of teams based on factors like race and gender, as well as the ability to overlay metrics like eNPS scores, attrition, and promotion rates. This access to data helps identify any negative trends, such as high turnover or a lack of promotions among a particular group.

The status quo: Understanding the demographics of your employees can take weeks — it involves working with the people team to pull data from multiple sources and wrangling spreadsheets to bring that information together. The ability to overlay those details with metrics that speak to engagement, retention, turnover, upward movement, and more is likely out of the question.

How to bridge the gap: Given that 57% of CFOs rate ensuring workforce demographics reflect the organization’s commitment to diversity and inclusion as a top priority, bridging this gap to achieve the ideal state has never been more important. Introducing a people analytics platform that can centralize critical employee data, including demographics, engagement, and performance, can help your team get there. This type of solution should unlock data for your team (providing sensitivity controls for different levels of access) so that everyone involved in headcount planning can easily slice and dice data to identify trends and develop action plans accordingly.

DEI report for headcount planning in ChartHop

Increasing Transparency and Collaboration for More Effective Headcount Planning

Overall, when it comes to effective headcount planning, every CFO and finance team needs transparency into what’s going on.

Specifically, you need visibility into all of the potential growth plans and how that looks across teams to ensure the company will be well positioned to meet key goals. You also need the ability to approve requests and track changes to plans as they happen — not days, weeks, or even months after the fact.

The right solution should not only provide this transparency, but it should also create an easy way for your team to collaborate directly with the people team, executives, and any other managers involved in the headcount planning process. And when that happens, headcount planning can become a valuable business process that empowers your team to strategize more effectively based on expected growth and the many variables that come along with that.

Interested in learning more about what it takes and how you can make the “ideal state” of headcount planning a reality for your team? Click here to download the CFO edition of our guide, How to Confidently Approach Your 2022 Headcount Planning.

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