More than a vendor, top-notch customer success and professional services help achieve your goals.
Technology is only as good as the support you receive with it (bonus points if you don’t have to press 0 to speak with a human). That’s why ChartHop’s Customer Experience Team* works alongside you from day one to make sure you get the most out of your investment in our platform. Think of your ChartHop Customer Experience Team as an extension of your own – we’re always a chat or video call away at every stage of your journey.
Everyone along the way has just been super thoughtful about wanting to help us do our business better. I do feel like ChartHop is a business partner, not just a platform off the shelf.
The best part of ChartHop is definitely the support team.
Charthop's response time is amazing! I feel so confident whenever I put in a ticket that it will be addressed super quickly.
I wish all software companies provided this kind of service.
Really the entire CH support team has been a godsend.
ChartHop has really good customer service. I’ve been really impressed by the support, which I can’t say for most of our tools.
Not only is the product phenomenal but the team at ChartHop is highly knowledgeable, very patient, and up for any challenge that comes their way.
It is so refreshing to interact with people who are clearly experts on the platform they support. That gives us so much confidence in ChartHop. From our customer success manager to every customer support engineer, I truly haven't had a poor experience.
"The ChartHop team is highly knowledgeable, very patient, and up for any challenge that comes their way."
